Return Policy

We are committed to ensuring your satisfaction with every purchase. If you would like to initiate a return, please contact our Customer Service team for assistance.

Please note: We do not process returns directly through our website. All returns must be coordinated with our Customer Service team, who will guide you through the process and provide any necessary instructions.

To request a return or for any questions, please reach out to us at:

• Email: customerservice@rustyputtergolf.com
• Phone Number: 866.561.9986

Our team will respond within 2 business days to assist with your return.

1. Eligibility for Returns
   • Timeframe: 14 days from the purchase date
   • Condition: Items must be unused, in the original packaging, with all tags attached.
   • Exclusions: Personalized items and final sale items.
2. Process for Returns

   Customers are responsible for return shipping costs.

3. Refunds
   • Refund Timeframe: 5–7 business days
   • Refund Method: Refunds will be credited to the original payment method
   • Partial Refunds: Not applicable
4. Defective or Damaged Products
   • Reporting Timeframe: Must be reported within 48 hours of receipt
   • Replacement: Customers will receive a replacement or refund for damaged goods
5. Non-Returnable Items
   • Custom or personalized items
6. Proof of Purchase
   • Order number and the email used at checkout must be provided
7. Refund Exceptions
   • Late returns or products damaged by improper use